Privacy Policy

booncounara ("the firm", "we", "us") is committed to the responsible handling of personal data. This policy explains how we collect, use, disclose, and protect personal data in connection with our legal services, in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA").

1. Who We Are

booncounara is a Singapore law firm practising family law. Our registered office is at 11 North Bridge Road, #06-04 Peninsula Plaza, Singapore 179098. For data protection queries, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Name, email address, telephone number, and postal address
• Information about your family circumstances relevant to the legal matter you raise
• Financial information where relevant to ancillary proceedings
• Data submitted through our website contact form or by email
• Website usage data collected through cookies and analytics tools

We collect only the data that is necessary for the purpose for which it is collected.

3. How We Collect Data

Personal data is collected when you:

• Submit an enquiry through our website contact form
• Contact us by telephone or email
• Attend a consultation or meeting at our office
• Engage the firm for legal services
• Browse our website (cookies — see Section 8)

4. How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries and arranging consultations
• Providing legal advice and representation
• Communicating with clients about their matters
• Complying with our legal and professional obligations
• Improving our website and understanding how it is used

The legal bases for processing are: performance of a contract (or steps to enter into one), compliance with legal obligations, our legitimate interests in operating a law practice, and, where required, your consent.

5. Retention of Data

Client files are retained for a minimum of seven years following the conclusion of a matter, as required by professional practice standards. Enquiry data from individuals who do not become clients is retained for twelve months. Website analytics data is retained for up to twenty-four months.

6. Disclosure of Data

We do not sell personal data. We may share personal data with:

• Opposing counsel, courts, and tribunals, where required by the matter
• Our professional indemnity insurer, where required
• Third-party service providers (e.g. secure document storage, IT support) under confidentiality obligations
• Regulatory authorities, where required by law

All such sharing is subject to appropriate safeguards and, where applicable, client instruction.

7. Data Protection Measures

The firm maintains the following security practices:

• Password-protected systems with access restricted to authorised personnel
• Encrypted email for client communications where appropriate
• Physical security at the firm's office premises
• Secure disposal of paper documents
• Regular review of data handling practices

In the event of a data breach likely to result in significant harm, we will notify the Personal Data Protection Commission and affected individuals as required by the PDPA.

8. Cookies

Our website uses cookies to help it function and to understand how it is used. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

9. Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to the use of your data for certain purposes
• Request deletion of data no longer necessary for the purpose collected (subject to our legal obligations)

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal data.

11. Children

Our services are provided to adults (persons aged 18 and over). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data about a minor, please contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be notified on our website. The date at the top of this page indicates when the policy was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

13. Contact

For any data protection enquiries, please contact:

booncounara
11 North Bridge Road, #06-04 Peninsula Plaza, Singapore 179098
Email: [email protected]
Telephone: +65 6432 7508